Defective or Damaged Products:
If there is something wrong with your order or you received damaged goods, please contact us first at info@salansky.store.
Please prepare the goods and pack them securely, including a cover letter with a description of the defect, a copy of the receipt, and your return address. Hand over the goods to the shipping company and ship to:
SALANSKY& CO. S.R.O.
Ruprechtická 365/55
Liberec 460 01
Czech Republic
EUROPE
Withdrawal from the Purchase Contract:
European Union:
Residents of the European Union have the right to withdraw from the purchase contract within 14 days of delivery without giving a reason, and we will refund your money. Please download our form HERE and follow the instructions. The form must then be sent to the email address info@salansky.studio and included in the shipment with the returned goods.
Outside of the European Union:
For customers outside of the European Union, withdrawal from the purchase contract may not be applicable unless required by local laws. Please contact us at info@salansky.studio to inquire about potential options for returning products. Any quality-related claims must be made within 14 days of the date indicated on the tracking information for the package.
Contact Us:
If you have any questions about our Refound Policy, please contact us.
Practitioner: SALANSKY Co. & s.r.o.
Adress: Ruprechtická 365/55, Liberec - 460 01, Czech Republic, Europe
Store email: store@salansky.studio
Info: info@salansky.studio
Vat: CZ 119 63 646.
Phone: +420 724 275 901